1betwin Privacy Policy

1. Personal Information Collected

1betwin collects your personal information in certain circumstances when you interact with our platform. The information collected includes but is not limited to:

Account Registration Information

• Full name as per your identity card (MyKad) or passport
• Active email address
• Mobile phone number
• Date of birth for age verification purposes
• Username and password chosen by you

Financial Information

• E-wallet account number (Touch 'n Go eWallet, Boost, ShopeePay)
• Bank account information for transactions via DuitNow or FPX
• Deposit and withdrawal history in your account
• Transaction records using cryptocurrencies such as USDT, BTC and ETH

Technical Information

• Your device's IP address
• Web browser type and operating system
• Cookie data and login session data
• Records of gaming and betting activity on the platform

2. Purpose of Information Collection

All information collected by 1betwin has a clear and legitimate purpose. We do not collect data without reasonable grounds. The main purposes of information collection include:

• User identity verification to meet international licensing compliance requirements
• Processing deposits and withdrawals through supported payment methods
• Providing effective customer service in Malay and English
• Detection and prevention of fraud and suspicious activity
• Compliance with laws and regulations on anti-money laundering
• Ongoing improvements to platform functionality and user experience
• Sending notifications related to accounts, promotions and service updates

Each of the above purposes is based on legitimate operational needs and our commitment to user safety. 1betwin does not use your information for any other purpose without prior notice.

3. How We Use Your Information

Information collected is used internally by the 1betwin team for operational, security and platform improvement purposes. Below is a detailed description of how that data is used:

Account Management

Your personal information is used to create, verify and manage your user account. This includes processing registration applications, enabling secure login and handling password reset requests.

Transaction Processing

Financial data is used exclusively to process your deposits and withdrawals. The minimum deposit is RM50 and the minimum withdrawal is RM100. Withdrawals are processed within 1 hour using your preferred payment method, including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or cryptocurrency.

Service Communications

We use your email address and mobile phone number to send important notifications related to account activity, transaction confirmations, bonus promotions and service information. You can manage your communication preferences through your account settings.

Analysis and Improvement

Anonymised usage data is analysed to understand user patterns and improve the quality of the 1betwin platform over time.

4. Sharing Information with Third Parties

1betwin does not sell, rent or disclose users' personal information to third parties for marketing purposes. However, there are limited situations where data needs to be shared with the following parties for legitimate operational purposes:

Payment Processors

To enable deposit and withdrawal transactions to run smoothly, the required financial information is shared with approved payment service providers such as the Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay gateway providers and cryptocurrency exchange platforms.

Legal Compliance

User information may be disclosed to relevant authorities where there is a legal requirement, court order or official investigation that requires such disclosure. In such circumstances, 1betwin will notify the user where permitted to do so.

Technology Service Providers

Technology vendors who assist in operating the platform infrastructure may have limited access to technical data for system maintenance and support purposes. All such parties are bound by strict confidentiality agreements.

5. Data Security

The security of your personal information is 1betwin's highest priority. We implement multiple layers of technical and organisational protection to ensure your data is secure at all times:

• 256-bit SSL encryption for all data communication between your device and our servers
• Intrusion detection systems that are active at all times
• Password storage using irreversible cryptographic hashing methods
• Strict internal access controls — only authorised personnel may access user data
• Regular security audits by independent third parties
• A structured incident response plan to manage any data breaches

While 1betwin takes all reasonable steps to protect your data, no system on the internet can guarantee absolute security. You also have a responsibility to keep your account password confidential and not share it with anyone.

6. Cookies and Tracking Technologies

The 1betwin platform uses cookies and similar tracking technologies to improve the user experience and allow certain functions to operate correctly.

Types of Cookies Used

• Session Cookies: Store your login session information so you do not need to log in again each time you access the site
• Preference Cookies: Save your preferred language and display settings
• Analytical Cookies: Collect anonymised usage data to help us understand how users interact with the platform
• Security Cookies: Help identify and prevent fraudulent activity and suspicious logins

You can control or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the 1betwin platform.

7. User Rights

As a 1betwin platform user, you have certain rights regarding your personal information. We respect and facilitate the exercise of these rights:

Right of Access

You have the right to request a copy of the personal information we hold about you at any time.

Right of Rectification

If any of your information is inaccurate or out of date, you may request an immediate correction through our support team.

Right of Erasure

In certain circumstances, you may request the deletion of your personal information from our systems, subject to data retention requirements under applicable law.

Right to Object to Processing

You may object to the processing of your data for certain purposes such as marketing communications. This request can be submitted directly to the 1betwin support team.

Right to Data Portability

You have the right to receive your personal information in a machine-readable format for the purpose of transferring it to another service provider if required.

To exercise any of the above rights, please contact the 1betwin customer service team via live chat or email. We will process your request within a reasonable time.

8. Data Storage and Deletion

1betwin retains your personal information only for as long as necessary to fulfil the purposes stated in this policy or as required by law.

• Active account data is retained for as long as your account remains active and for a set period after account closure
• Financial transaction records are retained for the period set by international licensing compliance requirements
• Technical and activity logs are retained for a limited period for security and analysis purposes
• Once the retention period ends, data is securely deleted using methods that ensure the data cannot be recovered

If you close your 1betwin account, we will begin the data deletion process in accordance with this policy, except for data that must be retained for legal purposes or unresolved dispute resolution.

9. Changes to the Privacy Policy

1betwin reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. Any material changes will be communicated to users through:

• Notification in the user account upon login
• Email to the registered email address
• A clear notice on the 1betwin website

The date of the latest update will always be displayed at the top of this page. Continued use of the 1betwin platform after changes take effect is considered your acceptance of the updated Privacy Policy. We encourage you to check this page from time to time to ensure you are always aware of how we manage your personal information.

10. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the management of your personal information, the 1betwin team is ready to assist you.

You can reach us via live chat available 24/7 on the 1betwin platform, or through our support email. Our customer service team operates at all times in Malay and English.

Support Email:

[email protected]